which statement about public relations is correct
Viewing public relations as a key management function of a business or an essential strategy to manage ones individual reputation will help accomplish important goals such as establishing trust among key publics, increasing news media and social media presence, and maintaining a consistent voice across communication platforms. In a sense, content marketing allows a brand to create a more human profile in digital spaces. They need to make consumers aware of their brands, products and those products features, so they develop creative campaigns to promote them and often pay ad agencies to do the creative work and place the ads in front of mass audiences. Which of the following statements about public relations is not correct? Thus, the S-M-C-R model will often include measures looking at how much noise gets into the system and looking at what happens when receivers immediately start their own S-M-C-R processes. Jarboe worked for a PR firm with offices in San Francisco and Boston, two of the most well-established technology markets in the country. In 2000, BP began a campaign presenting itself as Beyond Petroleum, rather than British Petroleum, the companys original name. We advance the profession through continued professional development, research, and education. Probably the most important difference between marketing, public relations, and advertising is the primary focus. . Finally, the two-way symmetrical model argues that the public relations practitioner should serve as a liaison between the organization and key publics, rather than as a persuader. . Employing a combination of activities, designed to sell a product, service, or idea, including advertising, collateral materials, publicity, promotions, direct mail, trade shows, and special events. a- The most common publicity-based tool is the news HubSpot has adeck of 472 slides that presents a narrative about the history of advertising. A PRSA member declares publicly that a product the client sells is safe, without disclosing evidence to the contrary. By focusing on a consistent design style in which every product reinforces the Apple experience, the computer company has managed to position itself as a mark of individuality. However, the communication pattern is still one-way. A fundamental technique of public relations is identifying the target audience and tailoring messages to appeal to them. limitations. Inbound marketing is advertisings answer to de-massification. 2003-2023 Chegg Inc. All rights reserved. These values provide the foundation for the Code of Ethics and set the industry standard for the professional practice of public relations. For more on the impact of reputation on business success, take a look at this article from The Entrepreneur. Its. a- Marketers cannot control whether the media choose to publish PR techniques have been used in propaganda efforts throughout the 20th century. Which of the following statements is true about public Then, they might take an interest in a particular product as they learn more about its features. Work 37.5 hours per week and commit to a minimum of 375 hours for the duration of the internship. As this chapter progresses, it defines the core concept of advertising and its relationship to public relations in more depth. You can create the conditions and increase the probability of a product being bought, but it is difficult (perhaps impossible) to predict behaviors based on messaging. To build respect and credibility with the public for the profession of public relations. This is the unpaid peer-to-peer communication of often provocative content originating from an identified sponsor using the Internet to persuade or influence an audience to pass along the content to others: Viral marketing. Thong-clad actor Sacha Baron Cohen promotes Bruno by landing in Eminems lap at the 2009 MTV Video Music Awards. A sponsorshipis when a company pays to support an event or a mass media production in exchange for having its brand promoted alongside the activity or content. This term encompasses brands that have created loyalty beyond reason, meaning that consumers feel loyal to a brand in much the same way they would toward friends or family members. Public relations is a strategy to persuade the public to a certain point of view c. Advertising and public relations both give people and corporations direct control over the message d. Decline representation of clients or organizations that urge or require actions contrary to this Code. First, we assume that other people have seen the messages we have. The PRSA Code of Ethics applies to PRSA members. If necessary, activate the crisis management team. This is not a flight of fancy. This statement presents the core values of PRSA members and, more broadly, of the public relations profession. Also diverts attention away from public discussions if damaging. Consumers who have been so successfully persuaded to purchase and enjoy a product that they try to persuade others to buy it too extend the reach of advertising potentially exponentially. Actively pursue personal professional development. Question 2 1 pts The best (most accurate) way to set your advertising budget is to usemethod. However, a company should not speculate; if they dont know the facts, they should say so and promise to get back to the media as soon as possible. . These public conversations often take place through mass media and social media, which is why public relations professionals need to understand how to work with and write effective messages for the media. This process can involve devising specific communication techniques and selecting the forms of media that suit the message best. At the same time that the concept of brands was developing, mass-media platforms such as daily newspapers and radio broadcasts grew their audiences and spread their influence geographically. Media relations is the first thing that comes to mind when many people think of PR: public announcements about company news, talking to reporters, and articles about new developments at a company. Politics and PR have gone hand in hand since the dawn of political activity. All audiences are stakeholders (or presumptive stakeholders), but not all stakeholders are audiences. It can take the form of blog posts or entire blogs. It still moves people along the purchase funnel, but there is usually added value in this type of content. b- The most common publicity-based tool is the press conference. Finally, the context of the campaign is often researched, including the possible consequences of the campaign and the potential effects on the organization. Brands may advertise during certain TV shows or publications to reach a particular type of media consumer. Advertising professionals will often argue that the best branding helps define and redefine the product over time so that the product only exists in consumers minds as advertising has described it, but marketing gets into the business of deciding what products to make, how to promote them, whom to market them to and when to stop making them. McCains competitor, Barack Obama, also employed branding strategies. Promoting harmful products can be damaging socially, professionally and personally. They employ ever-evolving techniques to try to stay ahead of information weary consumers. Public service announcements like the one that shows your brain and your brain on drugs.. Twitter and Instagram followers and Facebook friends can easily be bought. Rather than displaying one commercial for several months, the BTL social media campaign might be made up of dozens of targeted videos, tweets, influencer posts and online ads. Brands, either on their own or with the help of advertising agencies, target audiences in different ways at specific points along the funnel to reach their strategic goals. During the 1990s, the country of Kuwait employed Hill & Knowlton to encourage U.S. involvement in the Persian Gulf region. PR professionals now need to think about search algorithms, search engine optimization, social media trends, social media platform algorithms, social media influencers and social link sharing sites such as Reddit. This branding model seeks to associate a company with specific personal and cultural values that hold meaning for consumers. Preserve intellectual property rights in the marketplace. Favorable reviews of the shows generated positive press for Marlboro. Some highlights are referenced here. their public relations material. a. The PR campaign of the Body Shop made it one of the great success stories of the early 1990s, but the unfounded nature of its PR claims undermined its image dramatically. Later interviews with country artists and books on country music history have also mentioned this tour. There are paid brand advocates, of course, but in a networked communication environment, even unpaid individuals with modest followings can becomeinfluencers people who promote products on their social media streams. Scientists even speculated on the chances of the station hitting the targetslim to none. Apple has successfully developed PR campaigns surrounding product releases that leak selected rumors to various press outlets but maintain secrecy over essential details, encouraging speculation by bloggers and mainstream journalists on the next product. One of the first professional PR experts, Bernays made the two-way asymmetric model his early hallmark. Kevin Roberts, the current CEO of Saatchi & Saatchi Worldwide, a branding-focused creative organization, has used the term lovemark as an alternative to trademark. The advertising rule of seven is a rule of thumb, or what social scientists call a heuristic, which suggests that people need to see an advertisement seven times before they act on it. The purchase decision is ultimately a personal one. Interest refers to the somewhat narrower subset of people who are prospective customers. This strategy served tobacco companies well up through the 1980s. First, the consumer needs to be made aware of the brand and its products. The advent and increase of social media releases,search engine optimization, and online content publishing and the introduction of podcasts and video are relatedtrends. Journalists often have the opposite interest because reporting on conflict is interesting. Branding has been used to great effect in recent elections. A company sends out customer satisfaction surveys; company Facebook groups and message boards. You do not legally have to tell journalists everything that has happened (depending on the circumstances and whether your institution is funded by taxpayers), but if journalists discover a negative impact that you failed to disclose, they will wonder what else you are hiding, and they may give your critics and detractors extra consideration and attention. Public relations (PR) is the practice of managing the flow of information between an individual or an organization and the public. Despite the cynical outlook of many Americans regarding commercial claims, the notion that Apple is a symbol of individualism has been adopted with very little irony. In response, the tobacco industry began using PR techniques to increase brand presence. Once safety has been restored, the company needs to face the public and face the facts. The S-M-C-R model (often attributed in that particular configuration to Berlo)is the most efficient model for understanding how to break down and analyze messages in the mass media. By attaching the Marlboro brand to such an important cultural event, the company gained an enormous amount of publicity. Even the most successful advertising and propaganda campaigns only constitute one area of influence on behavior. Wherever a message originates, even if it is as simple as clicking Share on Facebook, the S-M-C-R model starts again. P. T. Barnum was an early American practitioner of this kind of PR. The CEO of BP,Anthony Bryan Tony Hayward, lost his job because he made a major PR blunder when he said he just wanted his life back. Eleven people were dead. Some experts think of public relations more broadly. B. Former President Bill Clinton described his political battles in terms of a brand war: [The Republicans] were brilliant at branding. Taco Bell promised to give every American a free taco if the space station hit the target. The campaign was effective, however, not because it denied the harmful effects of smoking but because it stressed the disagreements between researchers. He thinks that other people are going to feel the need to go out and buy up all of the bread and milk, so, aware of the threat and concerned about their behavior, he goes out and buys bread and milk. The four models of PR include traditional publicity, public information, persuasive communication, and two-way symmetrical models. Thank you!! One of the more infamous examples of their campaign was a heavily reported account by a Kuwaiti girl testifying that Iraqi troops had dumped babies out of incubators in Kuwaiti hospitals. Lobbyists also attempt to influence public policy using PR campaigns. A companys control over what its brand symbolizes can also lead to branding issues. In other words, it is known as the first modern ad agency. Major political influence is now wielded by fake accounts working to drum up anger and to promote misinformation to sway public opinion. Businesses communicate information to gain desired results. So much data exists on individual users and on the behavior of similar people who have made similar purchases that advertisers can try to target people at precisely the right moment to influence their purchase decisions. Such a group can range from just one person to dozens of employees depending on the size and scope of the organization. This model is less concerned with obtaining dramatic, extensive media coverage than with disseminating information in a way that ensures adequate reception. That entire doctrine has come and gone. Public relations. At these times, PR and journalism can be at odds, but truth and transparency are still advisable to the PR professional. Content marketingrefers to a common practice where brands produce their own content, or hire someone else to produce it, and then market that information as an alternative to advertising. Just as importantly, these efforts at least partially restored the stature that the brand lost due to health concerns (Saffir, 2000). For example, an ad agency that does not typically manage multimillion-dollar television ad buys might still put together hundreds of thousands of dollars in targeted social media ads. PR is also the process of managing your organization's brand and communications especially in times of crisis. Everybody is a values voter, but they got the brandthey said they were against the death taxwhat a great brand. Relating with other firms in the industry of an organization and with trade associations. Professional agents seek media coverage for a client, product, or event. More is expected of advertisers than to put interesting messages in front of the right people based on general demographics. They may come in the form of messages from Twitter bots,botnets,collections of fake social media profiles run by software or blogs, or email spam. Stories of travels to exotic locations to research and develop cosmetics were completely fabricated, as was the companys reputation for charitable contributions. b- Publicity-based public relations do not. More restrained examples of this type of PR include the modern phenomenon of faded celebrities appearing on TV shows, such as Paula Abduls long-running appearances on American Idol. Core Principle Avoiding real, potential or perceived conflicts of interest builds the trust of clients, employers, and the publics. For most of the 20th century, the shorthand definition of PR was that it was like advertising only instead of paying a media outlet to run a message, you sent the message out to journalists and other gatekeepers (see Chapter 7) in the hopes that they would share the information as news. Positive, assertive communication focuses attention on the most important aspects of the problem and moves the process forward to resolution, even in the face of antagonistic news media. As it turned out, the Kuwaiti girl was really the daughter of the Kuwaiti ambassador and had not actually witnessed any of the alleged atrocities (Parsons, 2005). Although line agencies serve primarily in a support capacity, they may also have groups that perform the agencies' designated tasks. It relates in many ways to the superbug media concept from previous chapters, and it is growing in popularity as people and companies develop new and better ways of avoiding advertising. In this quiz, you'll learn everything about corporate social responsibility & the sustainability quiz is about the same. He was concerned about another World War starting between the United States and China. Public relations also encompasses the following: Anticipating, analyzing and interpreting public opinion, attitudes and issues that might have an impact, for good or ill, on the operations and plans of the organization. Corporations engage in PR combat all the time, though they often try to work undetected. A member entertains a government official beyond legal limits and/or in violation of government reporting requirements. The result of this campaign was the popularization of diamonds as one of the necessary aspects of a marriage proposal (Reid, 2006). These values provide the foundation for the Code of Ethics and set the industry standard for the professional practice of public relations. Disclose promptly any existing or potential conflict of interest to affected clients or organizations. Which of the following statements is true about public Knowing that advertising can influence peoples awareness and purchase decisions, we tend to develop a sort of double delusion where we think other people are probably affected more than they are, and we think we are influenced less than we are. To protect the privacy rights of clients, organizations, and individuals by safeguarding confidential information. For the theory to work, it does not matter if the other is Democrats, Republicans, frat bros, Mexican people, snobby professors or slacker college students. Although emergencies are by their very nature unpredictable, it is possible to list and prepare for negative scenarios that might occur. The most common . Journalists know that people care about safety perhaps more than any other issue, so they focus on safety concerns during times of crisis. Whether you're responding to online reviews or just ensuring general customer satisfaction, if you run a. The fishing and tourism industries of Louisiana, Mississippi and parts of Texas, ravaged by hurricanes just years before, were being threatened again. It was BP, a multinational corporation that up to that point had been working to create a more environmentally friendly image. Some press releases and newsletters are created based on this model, when audiences are not necessarily targeted or researched beforehand. It is a one-way form of communication. We provide objective counsel to those we represent. It may seem that advertising is the biggest, most important element of the mass communication industry because its revenues fuel other types of mass media production, but advertising is only one piece of the marketing puzzle. Pioneered by such companies as Procter & Gamble during the 1930s, the older, advertising-centric model of branding focused on the product, using advertisements to associate a particular branded good with quality or some other positive cultural value. A member spreads malicious and unfounded rumors about a competitor in order to alienate the competitors clients and employees in a ploy to recruit people and business. Still, persuasive communication is used in this model to benefit the organization more so than audiences; therefore, it is considered asymmetrical or imbalanced. Just as PR campaigns build brands, PR crises can damage them. Events such as the 1994 Saturn homecoming sought to encourage this sense of belonging. PR can focus on the company and the corporate narrative, the story of how the company came to exist and how it represents certain values and ideals at least in theory. A lot of that is because of the Internet, a lot of that is because of cable TV news (Associated Press, 2006). The state of Louisiana undertook all rescue and clean-up operations in New Orleans. Rather, this is a tested theory demonstrated in multiple studies. limitations. You can influence other people by what you read and share, and you are encouraged once again to be aware of where your news sources get their information.
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