instacart damaged item
Instacart may deny any request or revoke a credit if we suspect fraud or abuse, or if we determine the customer directly or indirectly caused the order issue. Ridester.co is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon. Instacart memberships cost $99 a year; it also charges a per-order service fee (it's not a tip, that fee goes to the company). Instacart must re-introduce item commission. Answer (1 of 17): Instacart will tell you to just deal with them and that is fine since they will right the mistake. Something like: Pristine: 0.0 - 0.250. You just select a category for your issue and theyll respond. Desired outcome: It's the liars and theives that give Instacart and 'us' a bad rep .. A place to rant, ask for help, talk about local challenges, funny experiences, and general happenings in this business. They hope that the customer wont notice, and theyll be able to keep the extras or return them for cash or gift cards. . Contactless delivery and your first delivery or pickup order is free! The screenshot showed that the shopper sent Jas two pictures of the dip section of the grocery . After they've confirmed it, a refund will be processed. A single two item order pays $7, and a triple 50 item order pays $7. Strangely, the order was complete with no issue so I thought. Click Report a problem on the relevant order. Select the issue (s) you experienced and provide any additional information. Some states require a signature before the alcohol can be delivered. While there isnt much you can do to prevent bots, the company claims to be cracking down on bots. Luckily, you can request refunds from both the Instacart app and the desktop webpage. Desired outcome: The best way to avoid Instacart fraud is to be diligent about checking star ratings. As mentioned, a damaged item report is absolutely no skin off my nose as long as you 5* me. I report but I still know they will get away with it. They can wind up getting sensitive information. So, you may not be able to get as many orders as youd like in a day. Ridester 2022 | ALL RIGHTS RESERVED. Instacart also promises its customers that theyll deliver all of the items ordered. The only way a shopper would be possibly affected is if they received a bad rating from the customer faulting the shopper for the damaged item. Sometimes there arent enough shoppers for that day or they simply dont want to take on the order, so instead of you waiting in limbo, your order is canceled instead. This seems like a massive breach of confidential credit card information. For instance, Shoppers will only pick food like fruits and vegetables in good condition. The next page will show you all your past orders and give a preview of what they contained. They sent one, but when I tried to use it, it repeatedly said there was an error. Shattered or cracked glass. You keep giving delivery dates but you don't show up. If the Instacart customer doesnt have any instructions and an item is out of stock, the Shopper can message the customer and see if theyd like a replacement. Youll get an email confirmation right away for any credits or refunds, and well let you know as soon as any other issues are resolved. . Instacart does have a few provisions for obtaining a refund, namely your complaint must be eligible and your issues are subject to Instacart's review. He has been a rideshare driver since early 2012, having completed hundreds of trips for companies including Uber, Lyft, and Postmates. February 3,2023 My transaction denied by bank, checked bank and found above debits. and our If you are fed up with the service entirely, learn how to delete your Instacart account altogether. While the company is good at refunding customers for issues, too many refunds can result in a price hike. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If you did, you will not be refunded, but there wont be a cancellation fee. We cant add over-the-counter items through. These Shoppers are adding on itemsand then not delivering the order. On December 13,2022 I placed an order with Instacart the total amount was $159.14 plus a $21.51 delivery fee that was supposed to be free for that order. Another issue is Walgreens. If you aren't 100% satisfied with this item, you may return it or exchange it for free. It all depends on the service you signed up for. There isnt much you can do to prevent this as a Shopper, but it can hurt you if you get lower star reviews. Brett Helling is the owner of Ridester.com. Tap the Orders icon in the bottom right corner. After receiving their order, theyll go to the Instacart app, give the Shopper a one-star review, and claim their item was damaged. I hear what you're saying, I'm not saying I couldn't have made a mistake, I just felt like I did inspect the produce well and that it looked good. Requesting an Instacart refund via your web browser is fairly similar to requesting one on the app. Because they took it upon themselves to double charge me it overdrafted my account. You can see any Instacart credits in the Credits, promos & gift cards section of your Instacart account. hours. - the order arrives after the end of the scheduled delivery or pickup window. Shoppers must deliver to recipients that are 21 or older. Instacart sent Melchor an apology and offered her a $70 credit and a free delivery. I also tried opening a second table at the bottom: <spawnabletypes>. Tbh if that was the case I would turn around go back to store and get another one. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. Later that day, I went into Walgreens. They wont purchase anything that looks like it may be damaged. No thank you, I'll wake up 30 mins early for work tomorrow and pick it up myself. Manual ID entry isnt available for orders in California, or for Costco or Walmart orders nationwide. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. In this article, we'll check out themes around whether Instacart refunds . Instacart states on their website that you have to request your refund within 7 days of delivery. Customer won't likely want to exchange it for another, as the whole batch is likely rancid. Thank you. 4. The good shoppers are now stuck with the crappy fraudy customers while the revolving door of new hires continues to turn. Its been much better. Store won't give a refund for Instacart purchase unless it's Kroger online pay and select others. Shoppers must deliver to recipients that are 21 or older. Read more about Brett here. I want a refund ASAP of my original order and I want to not hear from this useless company again. Shoppers with a lower star ratingdont see the highest-paying orders. They will re-send any missing/damaged/wrong items without all the service fees. Missing items; Incorrect items; Damaged items; Poor replacements; Early/late orders; Ready to make more money than with Instacart? We spent 100 dollars on UBER. Under the 100% satisfaction guarantee (the Guarantee), customers are eligible for a refund or credit if they report a qualifying order issue. ETA: Thanks y'all, I didn't know "damaged item" was even an option tbh I can't return the item to the store directly, as I have no car, the bus doesn't stop there, and I'm not about to walk an hour and a half to return an item. For an order placed through the Instacart App, follow these steps: 1. In total, Marketplace paid $74.16 more for the same order of 20 items through Instacart than when purchasing inside Loblaws; the in-store total was $ 242.49, while on Instacart the receipt for the . 1. Thank you for being concerned! I entered her EBT information and selected the option to use ebt/snap as the payment method. Get CareOne 91% Isopropyl Alcohol delivered to you in as fast as 1 hour via Instacart or choose curbside or in-store pickup. Desired outcome: An Instacart account credit is instant, whereas a refund credited to a bank account or card can take 5-10 days. I will never use you again. Do you guys get penalized for damaged items? February 1 2023 placed an order via instacart with Fortiono's I was charged over $550.00 for my two orders. In 2014 he acquired Ridester.com to share his experiences with other drivers. I kind of think reporting the fraud is not really going to hurt anybody. This review was chosen algorithmically as the most valued customer feedback. A woman shared her frustration on TikTok with a male Instacart shopper who refunded her bread because he couldn't find it. When Instacart lowered our base pay, it also removed item commission. I get on the phone today and the woman was so incredibly nasty and told me there was nothing that could be done. Get Quick Picks by Publix Apples products you love delivered to you in as fast as 1 hour with Instacart same-day delivery. Instacart, which had an estimated valuation in the tens of billions of dollars, experienced tremendous success over the past few years, especially when its primary service - home delivery of groceries and other products - became a necessity for anxious and cautious customers during the pandemic. I have been shopping for a few months now and I have NEVER seen so many dishonest customers. - the shopper delivered an inadequate replacement item which the customer didn't specifically approve through the Instacart platform. It didn't work, so I requested a password reset. A new definition of healthy Once . Whatever some of these people really suck, and as far as I am concerned, can go to the store themselves. In essence, this company is a product of satan's work, however, if you're completely desperate this is your wonderland. If an order goes to the wrong address after youve knowingly put the correct one into the system, odds are Instacart will cooperate with you to give you a refund. Understandings of nutrition and health are in flux. In some cases, the shopper can also enter your information manually. Maybe some of the beans inside the package were not good? Instacart may deny any request or revoke a credit if we suspect fraud or abuse, or if we determine the customer directly or indirectly caused the order issue. Refunds and credits will only be issued on orders placed using a valid payment via the Instacart platform. If youd rather speak with an agent, theres a call now feature inside the app. This can be as inconvenient as forgetting your favorite snack or a key ingredient for dinner. Additionally, you could get a cancellation fee of up to $15 for canceling your order. Customers must be 18 or older to order over-the-counter medicine and provide an approved photo ID showing their birthdate at delivery. Usually, we can make things right quickly when you report a problem through the Instacart app or website. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Waiting until the order has already been picked up to cancel it isnt the best move because itll be a hassle for you as well as the shopper. However, if its a large order with a generous tip, you may find it gets picked up a bit quicker. Why would you go to the store, with rancid food, for "credit"? Recently 12/12/22, I was charged $99 for Instacart's annual membership. However, as long as you take the right precautions, you should be able to continue using the platform, either as a Shopper or a customer, with relative ease. Most of these examples constitute Instacart fraud. I had my receipt, and notices 2 sandwiches that was additional purchases I did not make. Any credit issued shall be subject to theInstacart credit termsand may expire. You can call them at 1-888-246-7822 or use the Contact Us option found within the Help Center to start a live chat. USA, can lead to their account being deactivated. If an alcohol item is out of stock, your shopper will contact you to get approval for a replacement. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Browse the most lucrative promotions we offer. Log in to help us get you to the right help quickly. Unfortunately, as soon as one bot app gets shut down, another pops up in its place. Nonetheless, a handful of customers have complained about Instacart's delivery service. They have zero customer service knowledge and deliveries are never complete as ordered. At some stores you'll also pay big markups on items when ordering through Instacart. My order was cancelled. I used to have a regular group that always shopped my orders and things were excellent. You can then report the problem through Instacart customer support. Outrageous weight charges from fairway removed & honor listed prices. Got my order which smells like cigarettes, notice I was missing items. Youll log in to your Instacart account and then find the same three horizontal bars in the upper left corner of the screen. Save my name, email, and website in this browser for the next time I comment. Are yall serious? Refunds are processed immediately, but it may take 5-10 business days to see the funds in your bank or credit card account, depending on your bank. As a Shopper, you can earn a side or full-time income working for Instacart. Customers are eligible for a refund or credit towards a future order of up to the total amount of any fees paid by the customer for the order for any of the following order issues, Instacart shall have the sole discretion to. Poor bagging leading to damaged item (s) Please contact Instacart Care if your alcohol items are damaged. To this day 2/17/23 I have not received my order. I dont see this a fraud on the customers behalf. United States-issued driver's license with photo. - the individual(s) responsible for shopping for the items and/or delivering the items engage in inappropriate conduct during the shopping or delivery process. You can repeat this process for additional order issues. Theyll sometimes give a one-star review for the Shopper, which can result in penalties. June and July Ive had unauthorized transactions taken out of my account. Just a report on the order. Just a report on the order. Ive been scammed by Instacart by someone using my card to order groceries unauthorized by me. However, you have to reach out during the given timeline, otherwise you wont be eligible for a refund. I had to pay overdraft fees plus come up with the extra money to put back back in my account to recover my bills. Looking forward to 2016, here are five of the biggest trends you should know about. Our website is supported by our users. What I think happened is that somehow the brand new shoppers got priority on better paying batches or something because boy did it go downhill quickly. Call never materialized, even after emails to instacart. Some are good some were not so good. I will continue to pursue this until justice is serve! For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. . Instacart Express is a bonus service you can pay for from Instacart to help make your experience a bit easier. EBT) arent eligible for credit. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. Like Instacart, you get a personal shopper who will pick up the items on your list from various local stores, including Kroger, Target and CVS. You can check availability in your area with the Instacart app or website. After a few particularly bad shoppers I switched to curbside (my HEB uses their own hourly employees to shop and stage orders placed through their app). . Ikea Polyester Haren Pleated Blind . You get lower service fees and save an average of $7 an order with the service. Our website is supported by our users. I will need the overcharge back AND the two 9.99 fees I was charged from my cable and internet companies when their payments didn't go through because of Instacarts double charging. It's not for the heck of it.. Its to make ends meet and pay our bills, just like any job. If your groceries are delivered to the wrong address, its best to kiss them goodbye and ask for a refund from Instacart. I am not going to use this company any more for the awful service and customer support and insist on normal compensation. To request a refund, report the issue to customer support. In the TikTok, viewers see a screenshot of the conversation between Jas and the Instacart shopper. Keep Your Receipt! In those moments, you need to know when and how youre going to get your Instacart refund. Winterlover35 2 yr. ago. Company transparency and an explanation as to why my credit card information was used to fraudulently enroll me in a service I never requested. Alcohol may never be delivered to a retail business or college campus. Customers must be 21 or older to order alcohol items and provide an approved photo ID showing their birthdate at delivery. Not all item issues automatically trigger a credit. So I had a grocery order, and the shopper did absolutely nothing wrong. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Browse the most lucrative promotions we offer. Instacart IPO. Begin typing to search, use up and down keys to navigate, enter to select. *By clicking Instacart links . Instacart processed . Shoppers have a card issued through Instacart that they use to make purchases. **Not directly affiliated with Instacart** Below are eight of the most common Instacart scams. Shopper texts me authorization for substitution, I agree on 2 items, all goes well, then he drops on my doorstep and leaves, no knock, no text, and . Instacart shall not be required to issue a refund or credits with respect to any items purchased using coupons or other promotional credits. Reporting damaged products to receive refund or credit does not affect the shopper. My last order for them was the Thursday before Christmas at Costco, it was slammed and their app shut down. Instacart has a system for dealing with requested items that aren't in stock. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Obviously, if you canceled your own order, this wouldnt be a surprise. When that isnt the case, the FTC has laws in placeto protect you. If you selected an issue under Other issues, choose the specific issue. It doesnt seem there are any repercussions for these shoppers. I got my money back and left her 5 stars. If someone has been burned, theyll usually review. Customers can request a refund through Instacart, but it may take a few days. However, some Shoppers take advantage and will add on additional items that werent ordered. Select Report safety issue under Other issues. Available in over 4,000 cities in the U.S., Canada, and Australia. Because Instacart Express is not free, the company encourages people to try a trial of the service and then choose to pay its yearly cost. I shall report then and hope she doesn't leave a review . I would like all of my money back. See how much you could be earning. Were on the road to 100,000! This live chat can be accessed from the desktop website or mobile app. If Same-Day Delivery is not available in your area, you may be interested in nationwide CostcoGrocery (excluding AK, HI . It tells you on your app or desktop that you can do it. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. "Russell is an intelligent, compassionate, driven person that I hope I get to work with again. In these cases, we refund the alcohol and return it to the store. All eligible items, including fresh foods, will be listed depending on your address. It wont be refunded as a credit, but rather the funds will be put back into your bank or on your credit card. Instacart can be a fantastic service for grocery delivery, especially when you dont have enough hours in the day. While Shoppers typically dont have to pay for damaged items, bad reviews can affect which orders they see. . They need to understand that this is some of our livelihoods right now and they need to realize that we are the ones who are going to take the head on it and not Instacart itself. Or if the damage to the package means its an "unsealed" food item, I would likely report that as well. The expiration date has not passed and the package was sealed, so my shopper wouldn't have had any way of knowing it was bad. Usually, we can make things right quickly when you report a problem through the Instacart app or website. I stopped doing shopping for Instacart and Shipt. I go above and beyond to find the products and deliver them on time intact. Ridester.co is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon. You might need to get a refund on a whole order, a single item, or a mix of items. I'm so sorry that happened to you. I see it as a customer wanting their money back if the product they received was less than edible, the same way, if they could, they would have returned it to the store. If you feel unsafe or need emergency services, please dial 911. Harris Teeter did not resolve my issues due to having disconnected calls by rude customer service reps. Also mandatory gratuity that cant be changed without really solid evidence of a screw up would be helpful. When placing an order, customers can indicate their replacement preferences. Instacart will provide a credit, refund, or redelivery if alcohol items were damaged by the shopper due to the following. Place an order through the Instacart platform for which the 100% satisfaction guarantee text appears on the checkout screen; and, Report one of the order issues identified below within one week of delivery. However. Welcome to the best place to share your experiences, ask questions & chat with other Instacart Shoppers. When youre logged into the Instacart app, youll first need to find the receipt for your order. I have been on the phone for the past two weeks trying to clear this up with them. Plus, your first grocery delivery is free! Youd just have to figure out if you want to place the same order at a different time or brave the unknown and venture into the grocery store. During this time, a black large SUV arrived in the parking lot and a black male got out with bag Instacart, great concept, but a huge rip-off. If you don't spend a lot with . Save my name, email, and website in this browser for the next time I comment. They have zero customer service knowledge and deliveries are never complete as ordered. To report a safety incident. I spoke to one customer service employee and 2 supervisors and a woman named Kelly who claimed she was a senior supervisor. - Instacart, free membership with hidden fees. Some customers will use this to game the system. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. Instacart, great concept, but a huge rip-off. In some areas, you can even get alcohol. There are tons of reasons for you to need an Instacart refund. When a customer places an order, it goes into a queue. Your shopper will verify your age and scan the front and/or back of your ID when they deliver. I had that happen also.. How on earth can a watermelon be damaged unless it was damaged after it was delivered. Why did I ever bother relying on this useless app? Im looking to sue the company. I reported a wrong item since I thought it would give me some options, but it just refunded the item and now won't let me rate or change the tip amount. - Shopper refused to bring groceries to my door, billing should be reduced to reflect the items not delivered in the redilivery. Cool, I'll do that then! In one scam, some Instacart customers have noticed that they have a separate charge for extra items on their accounts.